Technical Summary
Litigation
Support Analyst with support background in Legal applications presented in Windows XP/NT/2000 and MS Office environments,
software application writing and problem investigation & resolutions. Experience includes maintenance and fault
diagnosis of pc/server hardware & network infrastructure. Excellent problem solving skills with ability to work independently
or in a team.
Work Experience
Hinshaw & Culbertson LLP, Illinois,
USA, 12/03 - Present
Litigation Support Analyst
*Litigation Support - Database analysis, scanning & scripting. Technical advisor for
Federal & State Court trials. Paralegal & attorney presentation consultant.
*Network Services Remote Access - Citrix Metaframe & Blackberry. Intranet & Extranet support &
website development.
*Workstation support - software, hardware, scripting & Visual Basic coding
Lehman Brothers, London, England, 8/97 - 01/02
Desktop
Management Analyst
* Third line support technician providing management for desktop analysts
* Supported Windows
XP/2000/NT4.00/3.51 desktop & server environments
* Administered new operating system rollouts & provided
end-user training
* Updated antivirus software updates & maintained firewall integrity
* Developed Visual Basic/SQL
software interfaces
Saudi International
Bank, London, England, 4/95 - 8/97
PC / Network
Support Analyst
* First and second line support for help desk. Application development
* Managed pcs, servers,
routers, software, hardware and cabling infrastructure
* Supported Financial Trading Systems
* Developed Visual Basic
applications to assist software rollouts
* Backup Network Manager and Desktop Publisher
Wakebourne Group, London, England, 10/89 - 4/95
Senior Computer Service Engineer
* Field repair and installations
of pc's & networks and training of new engineers
* Upgraded, repaired and maintained hardware components for pcs, laptops,
peripherals and networking components. Installed and configured software applications
Further Education
Summation Legal Technologies, Hinshaw & Culbertson LLP, Ft. Lauderdale,
1/06
Java Programming Advanced, Moraine Valley College,
Illinois, 8/03 - 12/03
Medical Terminology, South Suburban
College, Illinois, 5/03 - 8/03
Java Programming Introduction, Moraine Valley College, Illinois,
1/03 - 5/03
Software & Hardware Skills
Legal
Technologies
* Digital Presenters, projectors, Real-Time & stenograph connections
Operating
Systems
* MS Windows 2000/XP/NT4.00/3.51/98/95/3.1/3.11, MS Dos, OS/2 v2.1
Software Applications
*
Summation, Sanction, Concordance, JFS, Worksite, Microsoft Office XP/2000/95/97, Lotus Notes, Outlook, Norton Antivirus, pcAnywhere,
Arcserve
Financial Applications
* Bloomberg, News 2000, Triarch, Prism, ADP Comtrend, Montage
Application
Development & Programming
* Visual Basic, VB Scripting, Java, HTML, SQL Server 2000/7.0/6.5, Crystal * Reports
Networking
*
Netware 4.0/3.11, IBM Lan Support, Arcserve, Cisco Routers, Synoptics Hubs, * Structured Cabling & Patching, Installation
& troubleshooting of Compaq * fileservers, RAID config
Desktop PC Hardware
* Installation, maintenance
& troubleshooting of pcs and peripherals. PDA's
Certifications
Citrix Metaframe Administration & Fault Diagnosis, 2004
Medical Terminology, 2003
Java Programming, 2003
MS Office2000,
2000
SQL Server 6.5 & 7.0, 1999
SMS 2.0, 1999
Visual Basic 5 Programming, 1998
Financial Markets,
1998
MS Access v7, 1998
MS Office97, 1997
MS NT Workstation & Server 3.51, 1996
MS Windows 3.1, 1995
Novell
Netware 3.11 System Manager, 1993
Integrated Networks, 1992
C Programming, 1991
Degree
B.S., Electronic
Engineering, Harrow, England, 1989
